Role Purpose

The primary purpose of this role is to provide focused support to services, ensuring continuous quality improvement across the organisation. You will offer on-site and remote advice, guidance, and assistance to staff undertaking audits and quality improvement initiatives. By supporting the delivery of the organisational audit and quality strategy, you will ensure that all projects adhere to best practices, comply with established processes, and drive excellence throughout the organisation.

Working closely with the Clinical Lead, Regional Managers, Service Managers, and other Quality Improvement Facilitators (QIFs), your goal will be to help services meet and exceed regulatory standards, supporting the journey toward achieving outstanding compliance across the organisation.

Key Responsibilities

Quality Improvement and Audits

• Provide efficient and effective support as part of the Quality and Compliance team.
• Ensure audits and projects align with organisational priorities, policies, and national standards.
• Deliver progress reports and compliance updates to senior managers.
• Contribute to monthly governance meetings and exception reporting.
• Work with Service Managers to prioritise, monitor, and complete service action plans.
• Analyse audit results, develop associated action plans, and prepare detailed reports.
• Create PowerPoint presentations to summarise findings and recommendations.

Training and Development

• Deliver training sessions on-site and via virtual platforms (e.g., Microsoft Teams).
• Guide internal inspections, quality audits, medication reviews, and investigations.
• Motivate teams to embed best practices and implement necessary changes following inspections or regulatory updates.
• Plan training schedules to meet compliance targets for your assigned geographical region.

Operational Support

• Support site-specific meetings and events, including inspections and closed culture reviews.
• Collaborate with Service Managers to optimise the incident reporting system, ensuring incidents are properly reported and learnings are shared.
• Assist in updating and reviewing policies under clinical team guidance.
• Partner with other organisational teams (e.g., Learning & Development, Finance, Marketing, HR) to enhance overall service quality.

Administrative Responsibilities

• Prepare and distribute letters, agendas, questionnaires, and meeting minutes.
• Collect relevant literature and data for audits and quality improvement initiatives.
• Contribute to policy updates and internal events or conferences.
• Provide administrative support to the Clinical Lead and Directors as required.

Key Performance Indicators (KPIs)

• Drive outstanding quality and compliance across Northern Healthcare services.
• Maintain accurate, up-to-date records of audits, reports, and action plans.
• Ensure adherence to Care Quality Commission (CQC) regulations and organisational standards.
• Deliver exceptional service and communication to internal and external stakeholders.

Health, Safety, and Equality Responsibilities

• Ensure adherence to Northern Healthcare’s policies, maintaining safe and secure

The role will be based out of our central office in Eccles but will cover services in the Yorkshire and Cumbria region. There is an expectation to be on site on average 3 or 4 days a week with some remote/home working and overnight stays.

Salary £25-35k dependent upon experience

MUST BE A CAR DRIVER WITH OWN CAR.

CLOSING DATE 24/01/2025