Compliance Manager – Supported Living & Mental Health

Reporting to: Head of Governance & Compliance
Salary: £40,000 – £45,000 + Car Allowance
Contract: Full-Time | Permanent | Hybrid
Location: Midlands & North of England (multi-site travel required)

About the Role

We are seeking an experienced and highly knowledgeable Compliance Manager to join our growing organisation and support the delivery of safe, effective and high-quality Mental Health Supported Living services.

This is a key role within the Quality and Governance function, working closely with the Head of Governance & Compliance to strengthen and continuously improve governance frameworks, compliance systems, operational processes and quality assurance across the organisation.

The successful candidate will bring extensive working knowledge of CQC regulations, inspection frameworks and Adult Social Care compliance standards, alongside hands-on experience of conducting internal audits, mock inspections and service reviews within regulated mental health or supported living environments.

You will play a leading role in ensuring services remain inspection-ready, compliant, and focused on delivering outstanding person-centred care.

Key Responsibilities

Governance, Compliance & Quality Assurance

• Support the Head of Governance & Compliance in reviewing, developing and strengthening current governance, compliance and quality assurance processes across the organisation.

• Lead and conduct comprehensive internal audits, mock inspections and compliance reviews across supported living and mental health services.

• Assess service performance against:

  • CQC Fundamental Standards

  • Adult Social Care legislation

  • Safeguarding requirements

  • Mental Health Act & Mental Capacity Act

  • Local Authority and contractual requirements

  • Internal policies, procedures and governance standards

• Produce detailed audit and inspection reports with clear recommendations, risk identification and actionable improvement plans.

• Monitor compliance trends, incidents, complaints and quality outcomes to identify risks and drive continuous improvement.

• Ensure services maintain ongoing inspection readiness and support services to achieve and sustain Good or Outstanding CQC ratings.

• Support the review and implementation of governance systems, quality monitoring tools and operational compliance frameworks.

• Monitor regulatory updates, sector guidance and legislative changes, ensuring organisational compliance.

Service Improvement & Operational Support

• Work collaboratively with Operational Managers and Service Managers to implement and monitor service improvement plans.

• Provide practical support, coaching and guidance to services requiring improvement or enhanced oversight.

• Track and monitor progress against compliance action plans, ensuring timely completion and accountability.

• Support preparation for external inspections, commissioner audits and regulatory visits.

• Promote a culture of accountability, reflective practice and continuous improvement across all services.

Training, Coaching & Development

• Deliver compliance-focused training, workshops and guidance sessions to operational teams and managers.

• Support managers to develop confidence and competence in regulatory compliance, governance and best practice standards.

• Assist in reviewing and developing policies, procedures and governance documentation.

• Promote safe, recovery-focused and person-centred approaches throughout service delivery.

What We’re Looking For

Essential Experience & Knowledge

• Extensive knowledge and practical experience of CQC regulations, inspection frameworks and Adult Social Care compliance requirements

• Significant experience within:

  • Mental Health services

  • Supported Living

  • Adult Social Care

• Proven experience conducting:

  • Internal audits

  • Mock inspections

  • Compliance reviews

  • Service quality assessments

• Experience supporting governance reviews, quality improvement and operational compliance processes.

• Strong understanding of:

  • Safeguarding

  • Risk management

  • Mental Capacity Act

  • Mental Health legislation

  • GDPR and confidentiality standards

• Excellent report writing, analytical and organisational skills.

• Ability to positively challenge, influence and support operational teams.

Qualifications

• Level 5 Diploma in Leadership for Health & Social Care (or equivalent) or willingness to work towards.

• Evidence of continued professional development.

• Mental Health training desirable.

Personal Attributes

• Professional, credible and solution-focused

• Highly organised with exceptional attention to detail

• Able to work independently across multiple sites and priorities

• Passionate about high-quality, person-centred care

• Resilient, adaptable and confident working within fast-paced environments

Desirable

• Experience supporting services through CQC inspections

• Internal Auditor or Quality Assurance qualification

• Full UK Driving Licence and willingness to travel regularly

Values & Behaviours

The successful candidate will:

• Champion dignity, inclusion and recovery-focused care

• Promote openness, accountability and continuous improvement

• Lead by example and uphold organisational values

• Support a positive culture of quality, safety and compliance across all services