🌟 Service Manager – Lead with Purpose at Merchants House!

📍 Location: Merchants House, Shipley, Bradford
💷 Salary: £42,500 per annum + excellent benefits and the potential to earn a bonus of up to £4,000 per year

💙 Ready to lead a service where people can truly thrive?

At Northern Healthcare, we believe everyone deserves the opportunity to live a fulfilling, meaningful and independent life. We’re looking for an inspiring Service Manager to lead our team at Merchants House, bringing compassion, ambition and strong leadership to a service where every person’s recovery journey matters.

This is an opportunity to make a real difference—not just to the people we support, but to the team you lead and the culture you create.

If you’re passionate about mental health, committed to high-quality care and ready to bring people together around a shared purpose, we’d love to hear from you.

🏡 About Merchants House

Based in Shipley, Bradford, Merchants House is a specialist 24-hour enhanced supported living service supporting adults with mental health diagnoses and associated conditions.

The service offers 25 self-contained one-bedroom flats, alongside communal spaces designed to encourage connection, social inclusion and a sense of community. With local shops, amenities and public transport close by, Merchants House supports people to build confidence and develop independence within their local community.

Our clinically informed approach combines specialist nursing input with skilled, compassionate support teams. We work alongside each person to help them achieve their goals—from developing everyday life skills such as cooking and budgeting, to accessing the community, pursuing education or employment, and taking meaningful steps towards recovery.

Life at Merchants House is about more than support. From cooking groups and photography challenges to community activities and shared celebrations, we encourage people to explore their interests, build relationships and have a voice in their own service.

As Service Manager, you’ll play a vital role in helping this positive, recovery-focused environment continue to flourish.

💼 About the Role

As Service Manager, you’ll take ownership of the day-to-day leadership, quality and performance of Merchants House. You’ll create an environment where people feel safe, respected and empowered, while ensuring the service operates effectively and meets the highest standards.

You’ll lead by example, supporting your team to deliver person-centred care and helping everyone understand the difference they make.

🔑 What You’ll Be Doing

🌟 Lead, inspire and develop your team

• Build a positive, supportive and high-performing team.

• Provide regular supervision, coaching and meaningful development opportunities.

• Promote accountability, consistency and a culture where colleagues feel valued.

• Support recruitment, induction, retention and workforce planning.

💙 Champion person-centred, recovery-focused support

• Oversee admissions, assessments, care planning and discharge processes.

• Ensure support is tailored to each person’s needs, choices and aspirations.

• Promote independence, dignity, inclusion and positive risk-taking.

• Encourage meaningful activities, community access and progress towards personal goals.

🛡️ Drive quality, safety and compliance

• Maintain robust safeguarding practices and ensure people’s rights and wellbeing remain central.

• Ensure the service meets relevant regulatory, legislative and organisational requirements.

• Lead audits, quality improvement and action planning.

• Promote a safe, therapeutic environment for the people we support and the team.

📊 Manage service performance and operations

• Oversee staffing, budgets, resources and operational priorities.

• Monitor service performance and identify opportunities for improvement.

• Ensure the service is sustainable, well organised and responsive to changing needs.

• Work collaboratively with senior colleagues to achieve organisational objectives.

🤝 Build strong partnerships

• Develop positive relationships with families, clinicians, commissioners and external professionals.

• Work closely with our clinical team to deliver joined-up, holistic support.

• Encourage feedback and involvement from the people we support.

• Represent Merchants House with professionalism, compassion and confidence.

🎯 What We’re Looking For

We’re looking for a leader who combines operational capability with genuine compassion and a strong belief in recovery-focused mental health support.

You’ll ideally have:

• Proven experience managing a mental health, supported living or similarly complex care service.

• A strong understanding of safeguarding, mental health legislation and quality governance.

• Experience leading, motivating and developing teams.

• Confidence managing budgets, staffing and service performance.

• Excellent communication, organisation and problem-solving skills.

• A commitment to person-centred care, dignity, inclusion and independence.

• An NVQ Level 5 in Health and Social Care Leadership, or a willingness to work towards this.

• An Enhanced DBS check, or willingness to obtain one.

Most importantly, you’ll be a visible, approachable leader who can bring people together, make thoughtful decisions and lead with integrity.

🌈 Why Join Northern Healthcare?

At Northern Healthcare, our colleagues are central to the difference we make. We want you to feel supported, recognised and able to grow in your career.

When you join us, you’ll benefit from:

• £42,500 annual salary

• Potential annual bonus of up to £4,000

• Excellent benefits package

• Ongoing professional development and leadership training

• Opportunities for career progression

• A collaborative and supportive working environment

• The opportunity to shape a service and make a lasting impact

💙 Lead with heart. Inspire progress. Change lives.

At Merchants House, every step towards greater confidence, connection and independence matters. We’re looking for a Service Manager who will champion those moments, support their team to do their best work and help people move towards brighter futures.

Ready to take the next step in your leadership career?

📝 Apply today and help us put people first and change lives.